Terms & Conditions

1. Who we are

These terms apply to services of Reem Beauty, located at Voorstraat 47A, 3201 BA Spijkenisse (Chamber of Commerce 85743844, VAT NL004138342B85). Contact: info@reembeauty.nl · +31 6 4112 2502.

Reem Beauty covers the skin clinic (treatments) and Reem Beauty Academy (programmes and day courses), unless stated otherwise below.

2. Applicability

By booking an appointment, receiving a treatment or enrolling in an Academy programme, you agree to these terms. Deviations only apply if confirmed in writing.

3. Skin clinic — appointments & cancellation

• Please cancel or reschedule appointments at least 48 hours in advance (by phone, WhatsApp or email).
• In case of late cancellation or no-show, we may charge (part of) the treatment fee.
• In case of illness or force majeure we will look for a suitable solution, provided you inform us as soon as possible.

4. Hygiene, safety & medical information

We follow strict hygiene and safety protocols. You must share relevant medical information before treatment. If there is doubt or a contra-indication, we may postpone, adjust or refuse a treatment.

5. Payment (clinic)

Treatments are paid immediately afterwards, unless agreed otherwise in writing. The price confirmed at booking or intake is leading.

6. Results, aftercare & liability

Skin and laser treatments are individual; we do not guarantee a specific result. Reem Beauty is not liable for damage due to incomplete client information or failure to follow advice, except in cases of proven negligence or intent. Liability is limited to the amount of the relevant service, insofar as the law allows.

7. Academy — enrolment & payment

• Enrolment in a programme or day course is binding after written confirmation by Reem Beauty Academy and (where applicable) receipt of the requested deposit.
• Tuition, what is / is not included, and any separate exam fees are stated on the programme page or in the confirmation.
• Payment in instalments may be agreed; instalments must be paid on time to retain participation.
• Exam fees from an external exam body (e.g. Exuive) are invoiced separately and are outside tuition, unless stated otherwise.

8. Academy — cooling-off / withdrawal period (14 days)

If you enrol via the website, email, WhatsApp or another distance channel, as a consumer you generally have a statutory 14-calendar-day cooling-off period after the day of enrolment/confirmation (right of withdrawal).

• Within those 14 days you may cancel the agreement free of charge by clear notice by email to info@reembeauty.nl (include name, programme/course and enrolment date).
• If you asked to start during the cooling-off period and expressly agreed, we may charge reasonable costs for the part of the service already delivered.
• After the cooling-off period, the cancellation and refund rules in article 9 apply.

9. Academy — cancellation, refunds & postponement

Cancellation after the cooling-off period must be in writing (email). Refund of paid tuition:

• Cancellation more than 28 days before the start date: refund of paid tuition minus an administration fee of €75 (or 10% of tuition if lower).
• Cancellation between 14 and 28 days before the start date: 50% refund of paid tuition.
• Cancellation less than 14 days before the start date, or after the programme/course has started: no tuition refund, unless otherwise agreed in writing or in case of proven force majeure.
• Exam fees already incurred or due to an external body are not refunded by Reem Beauty.
• Postponement by the student: you may request one free postponement/reschedule of the start date or lesson day, in writing and at least 14 days in advance; we will schedule an alternative by mutual agreement within a reasonable time.
• Postponement by Reem Beauty Academy (e.g. tutor illness, too few participants): we offer an alternative date. If that is not possible within a reasonable time, you receive a refund of the unused part of the tuition.
• If the participant is entitled to a refund under these terms and conditions, the amount due will be repaid within 14 days at the latest after Reem Beauty Academy has confirmed the right to a refund, via the original payment method, unless otherwise agreed in writing.

10. Academy — learning materials & exams

Intellectual property rights in the provided learning materials belong to Reem Beauty Academy and/or its licensors/rights holders. The learning materials are intended solely for the student’s personal use in connection with the programme and may not be copied, distributed, published or used commercially without the prior consent of the rights holder. Where exams run via an independent exam body, correspondence and planning are your responsibility as a candidate. The starter kit and the materials you receive become your property once paid in full. The learning materials remain the property of Reem Beauty Academy and/or the rights holders.

11. Privacy & confidentiality of student data (GDPR)

Student and client data are handled confidentially in accordance with the GDPR and our Privacy Statement.

• We process inter alia contact details, enrolment and payment data, and — where needed for safe practice — relevant health information with your consent or another valid legal basis.
• Data are used only for performing the agreement, communicating about the programme/treatment, legal obligations and quality assurance (including the complaints register).
• Student and client data are not shared with third parties without a legal basis, except necessary processors (e.g. payment, exam body) or where the law requires disclosure.

Full details are in our Privacy Policy (privacy statement), including your rights of access, rectification and erasure.

12. Changes

We may update these terms. The version on the website at the time of your appointment or enrolment applies, unless we have shared a newer version in writing.

13. Complaints & disputes

Complaints are first handled under our Complaints policy (including complaints register). If you disagree with how your complaint was handled, you can submit it to SoloPartners as an independent third party; their ruling is binding on Reem Beauty Academy. After that, the route to the courts remains open: Dutch law applies and the court in the Rotterdam district has jurisdiction, insofar as mandatory law does not provide otherwise.